CARE FREE WARRANTY
It’s rough out there – humidity, wind, rain, sunshine, sea salt as well as heavy usage. Buying quality outdoor furniture products that come with a solid warranty is essential to protect your investment and for peace of mind. Makes sense.
WHAT IS COVERED
Under reasonable conditions of usage and maintenance, all OHMM outdoor furniture products are covered by OHMM Warranty against defective materials or workmanship.
5 YEAR RESIDENTIAL WARRANTY
We give a 5 year warranty on OHMM outdoor furniture products used in residential applications.
3 YEAR PROJECT WARRANTY
We give a 3 year warranty on OHMM outdoor furniture products used in project (commercial) applications, extendable upon request to 5 years for an additional fee.
FABRICS & CUSHION PADS
Our acrylic fabrics have a 5 year limited warranty that protects against the fabric from being unserviceable due to colour or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. OHMM cushion pads have a 3 year limited warranty.
Shademaker & Tuuci outdoor parasols have a 5 year manufacturers’ warranty and a 1 year warranty on bases. Marine grade acrylic fabrics used for canopies for both brands have a 5 year limited warranty. Both brands have serviceable parts for an extended serviceable life. Please contact us for more details.
LED lights in OHMM outdoor lanterns have a 1 year manufacturer’s warranty.
WHAT IS NOT COVERED
The OHMM Warranty does not cover damage caused by abuse, misuse, negligence, abnormal atmospheric conditions or normal wear and tear. However, we do offer repair services in the markets where we can. There is no warranty on glass, zippers or gliders (as they are subject to normal wear and tear).
Warranty coverage applies to the original purchaser and proof of purchase is required for all warranty claims. Warranty begins from the time of delivery and excludes all shipping, clearing and delivery fees. Please send clear digital photos of the quality badge number attached underneath of the outdoor furniture element and of the issue – both a general overview and also close-ups of specific areas of damage and/or failure, as well as a written description of the defect as well as any related circumstances thought to have caused the defect. Upon investigation and verification we will either repair or replace accordingly at our discretion or give you a quotation for repair.